General Conditions

Friend in Iceland disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule due to weather, strikes or any other irregularity outside Friend in Iceland’s control.
Friend in Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger must pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

Friend in Iceland reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary depending on road or weather conditions. Punctuality is a key objective in Friend in Iceland’s operation. However, delays may occur for unforeseen reasons. The company cannot be held responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Bookings

Bookings for individuals can be done online through our website. If any problems are encountered while booking, please send an e-mail to [email protected]. Group bookings can be made by e-mail.

Terms of Payment

Online bookings: When booking day tours online using our booking engine you pay the full amount or a deposit of 15% in the last step of the booking process.

For multi-day tours and for any kind of tailor made tours, booked via email, online, or with the help of our sales team, the following applies:
A deposit of 10% is needed to confirm your booking.
The rest, 90%, should have reach Friend in Iceland on the first day of the tour.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Friend in Iceland reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Friend in Iceland’s control.